Privacy Policy

Information We Collect

When you engage with our platform we gather several categories of information. This includes details you provide directly during registration and account verification, such as your full name, date of birth, residential address, email address and telephone number. We also collect identification documents required for regulatory compliance, along with payment information necessary to process deposits and withdrawals.

In addition to information you give us, our systems automatically record technical data each time you access the site. This may include your IP address, browser type and version, device operating system, pages visited, time spent on the site and clickstream data. We also maintain records of your gaming activity, including bets placed, game history, winnings, losses and transaction records.

How We Use Your Information

We use the data we collect for several important purposes. Primarily, we process your information to create and manage your account, provide the gaming services you request, and complete financial transactions. This allows us to personalise your experience, offer suitable games and ensure smooth operation of the platform.

Other uses include verifying your identity and age to meet strict gambling regulations, preventing and detecting fraud or money laundering, and maintaining accurate records for licensing purposes. Where you have given consent, we may use your contact details to send personalised offers, bonuses and promotional communications that we believe will interest you. You can withdraw this consent at any time.

Sharing and Disclosure

We do not sell your personal data to third parties for marketing purposes. However, we may share information with carefully selected partners who help us deliver our services. These include payment processors, identity verification agencies, customer support providers and professional advisers who are bound by strict confidentiality obligations.

We may also disclose data when required by law, regulatory authorities or licensing bodies. This includes cooperation with the UK Gambling Commission or other relevant authorities where necessary to comply with legal obligations or to protect the integrity of our games.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, remember your preferences and improve your overall experience. Essential cookies enable core functions such as account login and game play. Additional cookies help us analyse site performance, monitor usage patterns and deliver relevant content.

You can manage your cookie preferences through your browser settings or our cookie management tool. Please note that disabling certain cookies may affect the functionality of the website and limit the services we can provide.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it. All sensitive information is transmitted using industry-standard encryption, and access to data is restricted to authorised personnel only. We regularly review our security procedures to ensure they remain effective against evolving threats.

While we strive to protect your information, no online system can guarantee complete security. We encourage you to use strong, unique passwords and to keep your login details confidential at all times.

Your Rights and Choices

You have several rights regarding your personal data. These include the ability to request access to the information we hold about you, to correct any inaccuracies, and to request deletion of your data in certain circumstances. You may also object to particular types of processing or ask us to restrict how we use your information.

To exercise any of these rights, please contact our customer support team. We will respond to your request within the timeframes required by law and without undue delay. Please note that we may need to retain certain information for regulatory or legitimate business purposes even after a deletion request.

International Data Transfers

Some of our service providers may be located outside the UK. When we transfer personal data to countries that do not offer the same level of protection as UK law, we ensure appropriate safeguards are in place through contractual agreements or other approved mechanisms.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services, legal requirements or operational practices. The latest version will always be available on this page, and we will notify you of any material changes through the website or by email where appropriate. Continued use of our services after such changes constitutes acceptance of the updated policy.

We encourage you to review this document periodically so you remain informed about how we protect your privacy. If you have any questions about our practices or this policy, our support team is available to assist you.